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Use cases
Department KPIs

Problem

A retail corporation needed to develop a project to optimize IT ticket processes and inventory, evolving from manual Excel management to automated KPIs, enhancing efficiency, reducing errors, and improving report reliability.

The manual data extraction was slow, error-prone, and hindered critical decision-making speed. Additionally, outdated information for market and product managers impacted decision accuracy. An opportunity was identified to improve the information flow, especially during team or department changes, ensuring that knowledge transfer remains continuous and seamless.

Solution

The project was developed in two phases:

  • Phase 1: Focused on manual data extraction from Easy Vista to GCP. Data was processed in BigQuery, generating reports and KPIs for management, but was time-consuming and lacked flexibility.
  • Phase 2: APIs automated extraction, using GCP tools like Pub/Sub, Cloud Functions, and Looker for interactive dashboards.

Results

The project’s implementation significantly enhanced operational efficiency and resource allocation. The new solution ensured reliable information access, optimized internal processes, and improved the user experience, streamlining data integration and ticket management.

The Control Dashboard offered detailed data monitoring with real-time updates, enhancing reporting precision. Improved ticket visibility provided managers with clearer, reliable data, strengthening decision-making. Automation reduced FTEs by streamlining processes, enabling the team to focus on strategic analysis and decision-making, boosting productivity and cutting costs.

"Closer are one of my favourite Data Science consultancies. They are super-bright. They listen. And they deliver. In an industry that is so full of hype, Closer consultants are straightforward and down-to-earth."
Harry PowellDirector of Data & Analytics | Jaguar / Rover
"Closer has been Unicre’s technology partner for more than 10 years. This long-standing collaboration has always been guided by the quality and professionalism of its resources and services, establishing a trust relationship between the two companies, achieved by Closer with its own merit."
João Baptista LeiteCEO | UNICRE
"Closer has been a reliable partner during EDP's digital transformation journey, having been able to keep up with our needs in terms of specialized resources, adapting its offer and never neglecting the close monitoring of the relationship with the Digital Factory."
Jorge SimõesHead of the Digital Factory | EDP
"The relationship with Closer comes from the times when there was still very little talk about Data Warehouse. Over the years, we have been consolidating a long-lasting relationship of great proximity, and today Closer is one of our main partners. Closer teams stand out for their technical competence and human quality."
Rui CarvalhoCFO/COO | Deutsche Bank
"The partnership with Closer goes back many years. We wanted to update management information and we needed a competent and reliable partner."
Paulo GuedesIT Director | Novo Banco
"It is a partnership that has been growing with time. Closer developed with us projects in the BI area and provided other solutions for other areas of the bank, namely in operations, such as Evalyze. In the technical data component, they have also expanded their participation, providing areas of Artificial Intelligence."
Pedro QuaresmaIT Unit Manager | Millennium BCP
"Over the years, the relationship with Closer has been one of proximity and great professionalism. There has always been an empathic concern to understand what was necessary at each moment, always trying to respond to challenges."
Pedro MirandaGeneral Manager | SIBS
"One of the future´s great challenges concerns the evolution of artificial intelligence, and they are at the center of that challenge. If I had to identify Closer through a single word, it would be Innovation. This drive for innovation comes from the top: always a permanent challenge, to understand what the next big idea is, to take what we have today, evolve and innovate."
Manuel DiasNational Technology Officer & Executive Board Member | Microsoft
"Closer teams are energetic, assertive and humble. They convey confidence. I highlight the fact that they are professionals with their feet on the ground and very honest in terms of communicating with their partners."
Pedro MataDeputy CEO | Credibom
"Evalyze helped us to increase productivity. It enables us to distribute tasks intelligently and to control them more efficiently. We were able to empower our team, increase their productivity and meet service levels. Closer is always very close to us, with a stable team, very willing to work processes and make the necessary adjustments. In the future, we count on Closer. We will continue to automate and robotize our operating model."
João Luís MarquesHead of Operations | Tranquilidade
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